Privacy Policy

Last updated October 2026

The Cleaners Place, operated by AMP Titans LLC (“we”, “us”), provides software for cleaning businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and web application at thecleanersplace.com.

Who this policy covers

Our direct customers are cleaning business owners and their staff (“Account Users”). Those businesses use the platform to serve their own clients (“End Customers”). We process End Customer information as a service provider on behalf of the business; that business is responsible for its own privacy practices toward its End Customers.

Information we collect

Account information — name, email, phone, company name, role, and password credentials (handled by our authentication provider).
Business data you enter — customers, properties, jobs, schedules, quotes, invoices, expenses, staff records, photos, and notes.
Payment information — processed by Stripe. We store limited details such as the last four digits and card brand for display; full card numbers are held by Stripe, not by us. If you ask for a cleaner through our site, we collect your name, email, phone, zip code and what you need, share your first name, area and request with local cleaners, and give your contact details only to the cleaner who accepts. We keep these requests for 12 months.
Usage and device data — log data, IP address, browser type, and actions taken in the app, used for security and diagnostics. We also count visits to our website and the pages signed-in users open, using country, device type and a one-way, keyed hash of the IP address (never the address itself). Where the law asks for consent (UK, EU/EEA, Switzerland) this only happens after you accept analytics, and the records are deleted after 180 days. To help with support, we also keep a log of what each team member did in an account (which kind of record was created, changed or deleted, which fields, when, and from which page, but not the contents), for 12 months.
Cookies — a session cookie to keep you signed in, a short-lived cookie for the client portal, and a referral cookie if you arrive from a partner link. We do not use third-party advertising cookies.

How we use information

Provide, operate and maintain the service
Process subscription billing and send transactional email (confirmations, invoices, reminders)
Provide customer support and respond to requests
Monitor for security, fraud and abuse
Improve the product and understand how it is used
Comply with legal obligations

SMS / text messaging

If you provide a mobile phone number — including during a call with one of our sales representatives — The Cleaners Place may send you text messages related to our product, such as a follow-up after a call or a link you asked for. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. You can opt out of text messages at any time by replying STOP.

Service providers

We share information with vendors who help us run the service, under agreements that limit their use of it:

Stripe — payment processing and payouts
Google Firebase — authentication and file storage
Resend — transactional email delivery
Mapbox — address geocoding and maps for route planning
Railway — application hosting and database
Airtable — support and feedback tickets

We do not sell your personal information.

AI assistants (Claude, ChatGPT and similar)

If an Account User connects an AI assistant such as Claude or ChatGPT to their account, the assistant can read and change business data in The Cleaners Place on that person’s behalf, using only the permissions of their role. A few things to know:

You choose the assistant. We do not choose or contract the AI provider. When you connect one, information from your account that the assistant retrieves (such as jobs, customer names and contact details, invoices or pay information) is sent to that provider and handled under that provider’s own terms and privacy policy.
Limited access. The assistant signs in through a standard authorization flow and receives a revocable access token, never your password. It can only do what your role can already do in the app, and it is instructed to ask you to confirm before spending money, emailing a customer or team member, or deleting data.
We keep a log. We record which AI app took which action and when, with a shortened copy of the request (secrets removed), and show it to the account owner under AI assistant in the dashboard. We keep these records for 180 days.
You stay in control. The account owner can turn AI access on or off for the whole company, and any user can disconnect an app at any time; access stops immediately. Access also ends automatically when a user is deactivated or the account is cancelled.
What we do not do. We do not use your business data to train AI models, and we do not send customer data to an AI provider ourselves. Refunds and file uploads are not available through AI assistants.

Google user data

If you sign in with Google, we receive your name, email address and profile basics to create and authenticate your account. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use this data only to provide and improve the sign-in feature and do not transfer or use it for advertising.

Data retention

We keep account and business data for as long as your account is active. After cancellation we retain it for a limited period to allow reactivation and to meet legal and accounting obligations, then delete or anonymize it. You can request earlier deletion (see below).

Security

Data is encrypted in transit. Sensitive fields such as bank account numbers are encrypted at rest. Access is limited to personnel who need it. No system is perfectly secure, but we work to protect your information and to notify you of material incidents as required by law.

Your choices and rights

Access or correct your account information in the app
Export your business data, or request a copy
Request deletion of your account and associated data
Opt out of non-essential email

Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. Contact us to exercise them.

Children

The service is intended for businesses and is not directed to anyone under 18.

Changes

We may update this policy. If changes are material we will notify Account Users by email or in the app before they take effect. The “last updated” date above reflects the current version.

Contact

Questions about this policy or your data: [email protected].